AI Disclaimer

This application uses artificial intelligence (AI) technology provided by multiple third-party services. Please read this disclaimer carefully to understand how AI is used, what data is sent to AI providers, and the limitations of AI-generated content.

Voyage incorporates artificial intelligence powered by multiple AI model providers to enhance your pet care experience through:

• AI Chat Assistant: Conversational AI that answers pet care questions and provides general guidance
• Photo Analysis: AI-powered analysis of pet photos for health observations and insights
• Health Assessments: AI-generated health evaluations based on photos, descriptions, and pet data
• Diary Generation: Automated creation of pet diary entries using AI analysis of your pet's activities and health
• Voice AI Calls: Real-time voice conversations with an AI assistant about your pet's care
• Medical Record Analysis: AI analysis of uploaded veterinary documents and medical records
• Triage Assessments: AI-powered symptom evaluation to help assess urgency of health concerns
• Nutrition Analysis: AI-generated nutritional assessments and dietary recommendations for your pet
• Memory and Context: AI-generated summaries and memory of your pet's history for personalized responses
• Smart Recommendations: Personalized suggestions for pet care routines, activities, and health monitoring
• Content Summarization: AI-powered summaries of chat conversations and health trends

CRITICAL WARNING: Voyage's AI features are NOT a substitute for professional veterinary care.

• Not Medical Advice: AI recommendations are for informational purposes only and do not constitute medical diagnosis or treatment advice
• Cannot Replace Veterinarians: AI cannot perform physical examinations, run diagnostic tests, or provide professional medical judgment
• Emergency Situations: Never rely on AI for pet emergencies. Contact your veterinarian or emergency animal hospital immediately
• Limited Accuracy: AI analysis of photos and symptoms may miss important details or misinterpret conditions
• No Liability for Outcomes: We are not responsible for health outcomes resulting from following AI recommendations

How Our AI Works

Voyage uses multiple third-party AI services to power different features. When you use an AI feature, your data is sent to one or more of these providers for processing.

• Machine Learning Models: We use large language models and vision models from multiple providers to analyze text, images, and audio
• Training Data: AI models are trained on large datasets of text, images, and information available up to their training cutoff
• Pattern Recognition: AI identifies patterns in your pet's data to generate insights and recommendations
• Continuous Learning: Models are regularly updated by their providers to improve accuracy and capabilities

What Data is Sent to AI Services

• Pet photos and images: Sent to Google Gemini, OpenAI, xAI/Grok, and Google Vertex AI
• Chat messages and text: Sent to Google Gemini, OpenAI, xAI/Grok, and Moonshot/Kimi
• Health data and observations: Sent to Google Gemini, OpenAI, and xAI/Grok
• Diary entries: Sent to Google Gemini and Google Vertex AI
• Medical records and documents: Sent to Google Gemini, OpenAI, and xAI/Grok
• Nutrition data: Sent to Google Gemini and xAI/Grok
• Voice audio: Sent to LiveKit Cloud and OpenAI (speech-to-text)
• AI-generated text for voice output: Sent to MiniMax (text-to-speech)
• Pet profile context: Sent to LiveKit Cloud for voice call personalization

All requests to AI model providers are routed through AI gateway services (Portkey.ai for Gemini/OpenAI/xAI, Vercel AI Gateway for Moonshot/Kimi).

AI Model Providers

• Google Gemini (Google LLC) — Core AI models for health analysis, diary generation, nutrition analysis, triage, chat, and embeddings
• OpenAI / GPT (OpenAI, L.L.C.) — AI models for chat, health analysis, speech-to-text transcription, and document analysis
• xAI / Grok (xAI Corp.) — AI models for health analysis, triage, nutrition, chat, memory generation, and voice AI language processing
• Moonshot / Kimi (Beijing Moonshot Technology Co.) — AI models for chat responses and language processing

AI Gateways and Infrastructure

• Portkey.ai (Portkey) — AI gateway routing requests to Google Gemini, OpenAI, and xAI
• Vercel AI Gateway (Vercel Inc.) — AI gateway routing requests to Moonshot/Kimi

Voice AI Services

• LiveKit Cloud (LiveKit Inc.) — Voice agent hosting and real-time audio streaming
• MiniMax (MiniMax Technology Co.) — Text-to-speech voice synthesis
• OpenAI (OpenAI, L.L.C.) — Speech-to-text audio transcription

Embedding and Search

• Google Vertex AI (Google LLC) — Text and image embedding generation for semantic search
• Zilliz Cloud (Zilliz Inc.) — Vector database storing embeddings for content search and retrieval

These providers have their own terms of service, privacy policies, and AI usage policies. By using our AI features, you acknowledge that your data will be processed by these third-party services. For the complete list of all third-party services, please refer to our Privacy Policy.

Accuracy Limitations

• Hallucinations: AI may generate plausible-sounding but incorrect information
• Outdated Information: AI training data has cutoff dates and may not reflect latest veterinary knowledge
• Context Misunderstanding: AI may misinterpret complex situations or nuanced pet behavior
• Bias: AI models may reflect biases present in training data

Technical Limitations

• AI performance depends on data quality and internet connectivity
• Response times may vary based on system load and complexity
• AI features may be temporarily unavailable due to technical issues
• Regular updates may change AI behavior and capabilities

• Critical Thinking: Evaluating AI recommendations using your own judgment
• Professional Consultation: Seeking veterinary advice for any health concerns
• Emergency Response: Not relying on AI for emergency situations
• Data Accuracy: Providing accurate information for better AI performance
• Understanding Limitations: Recognizing that AI is a tool, not a replacement for expertise
• Legal Compliance: Using AI features in accordance with local laws and regulations

Voyage is committed to ethical AI development and deployment:

• Transparency: We clearly identify AI-generated content and disclose all AI providers used
• Fairness: We work to minimize bias in AI systems
• Privacy: We implement privacy-preserving AI techniques where possible
• Safety: We continuously monitor AI outputs for harmful or inappropriate content
• Human Oversight: Important decisions maintain human review and intervention capabilities

If you encounter problems with AI features, please report them:

• Inaccurate Information: Report incorrect or misleading AI responses
• Inappropriate Content: Flag harmful, offensive, or inappropriate AI-generated content
• Technical Issues: Report AI features that aren't working properly
• Privacy Concerns: Alert us to potential privacy issues with AI processing

Contact us through the app's feedback feature or email: connect@thevoyage.ai

AI technology evolves rapidly. We may:

• Update AI models and algorithms to improve performance
• Add new AI-powered features
• Modify or remove existing AI functionality
• Change AI providers or processing methods

Significant changes to AI features will be communicated through app updates and notifications.

• No Warranty: AI features are provided "as is" without warranties of accuracy or reliability
• Limitation of Liability: Voyage is not liable for decisions made based on AI recommendations
• Indemnification: Users agree to indemnify Voyage for damages resulting from misuse of AI features
• Compliance: Users must comply with all applicable laws when using AI features

For questions about AI features or this disclaimer:

• Email: connect@thevoyage.ai
• Privacy concerns: connect@thevoyage.ai

By using Voyage's AI features, you acknowledge that you have read, understood, and agree to this AI Disclaimer. You understand that your data is processed by the third-party AI providers listed above, and you accept the limitations and risks associated with AI technology. You agree to use AI features responsibly and in compliance with this disclaimer, our Terms of Service, and Privacy Policy.