Terms of Service

These Terms of Service ("Terms") govern your use of Voyage's mobile application and related services (the "Service") operated by Voyage ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not use our Service.

Voyage is an AI-powered pet care companion application that provides:

• Pet profile management and health tracking
• AI-powered chat assistance for pet care questions
• Automated diary generation and health analysis
• Photo analysis and health assessments
• Voice AI calls for real-time pet care conversations
• Medical record analysis and triage assessments
• Nutrition analysis and dietary recommendations
• Notification and reminder services
• Community features and content sharing

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account
• Not share your account with others

We reserve the right to suspend or terminate accounts that violate these Terms.

You agree not to use the Service to:

• Upload content that is illegal, harmful, or violates others' rights
• Harass, abuse, or harm other users
• Impersonate others or provide false information
• Interfere with the Service's operation or security
• Use automated systems to access the Service
• Reverse engineer or attempt to extract source code
• Distribute malware or other malicious code
• Violate applicable laws or regulations

Your Content

You retain ownership of content you upload, including pet photos, diary entries, and other personal information. By using our Service, you grant us a limited license to:

• Store and process your content to provide our services
• Use AI systems to analyze and generate insights from your content
• Send your content to third-party AI service providers as described in our Privacy Policy for processing, analysis, and response generation
• Display your content back to you within the app

Our Content

The Service, including its design, features, and AI-generated content, is owned by Voyage and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without permission.

Our Service uses artificial intelligence to provide pet care recommendations and generate content. You acknowledge that:

• AI-generated content is for informational purposes only
• Recommendations should not replace professional veterinary advice
• You are responsible for evaluating and acting on AI recommendations
• AI systems may occasionally produce inaccurate or inappropriate content
• We continuously work to improve AI accuracy but cannot guarantee perfection

By using Voyage's AI-powered features, you expressly consent to having your data — including pet photos, health data, chat messages, voice audio, medical records, and other content you provide — sent to and processed by the following third-party AI service providers:

• Google Gemini (Google LLC) — Health analysis, diary generation, nutrition analysis, triage, chat, and embeddings
• OpenAI / GPT (OpenAI, L.L.C.) — Chat, health analysis, speech-to-text, and document analysis
• xAI / Grok (xAI Corp.) — Health analysis, triage, nutrition, chat, memory generation, and voice AI
• Moonshot / Kimi (Beijing Moonshot Technology Co.) — Chat responses and language processing
• Portkey.ai (Portkey) — AI gateway routing data to Gemini, OpenAI, and xAI
• Vercel AI Gateway (Vercel Inc.) — AI gateway routing data to Moonshot/Kimi
• LiveKit Cloud (LiveKit Inc.) — Voice agent hosting and audio streaming
• MiniMax (MiniMax Technology Co.) — Text-to-speech voice synthesis
• Google Vertex AI (Google LLC) — Text and image embeddings for semantic search

This data processing is necessary to provide the core AI features of our Service. For a detailed breakdown of what data is sent to each provider and how to limit your data sharing, please refer to our Privacy Policy and AI Disclaimer.

Important: Voyage is not a substitute for professional veterinary care. Our AI-powered features:

• Provide general information and observations only
• Should not be used for emergency situations
• Cannot diagnose medical conditions
• Should supplement, not replace, veterinary consultation

Always consult a qualified veterinarian for medical concerns about your pet. In case of emergencies, contact your veterinarian or emergency animal hospital immediately.

Certain features may require a subscription or payment. By subscribing, you agree to:

• Pay all applicable fees and taxes
• Provide accurate payment information
• Automatic renewal unless cancelled
• Our refund policy follows Apple's refund policy

Subscription terms and pricing are subject to change with appropriate notice.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information as described in our Privacy Policy, including the sharing of your data with the third-party AI and infrastructure providers listed therein.

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. We may:

• Temporarily suspend service for maintenance
• Modify or discontinue features with notice
• Restrict access in certain geographic regions
• Update the app to improve functionality

To the fullest extent permitted by law:

• We provide the Service "as is" without warranties
• We disclaim liability for indirect or consequential damages
• Our total liability is limited to the amount you paid for the Service
• We are not liable for AI-generated content accuracy
• You use our pet health recommendations at your own risk

You agree to indemnify and hold harmless Voyage, its affiliates, and employees from claims arising from:

• Your use of the Service
• Violation of these Terms
• Content you upload or share
• Infringement of others' rights

Either party may terminate your access to the Service:

• By You: Delete your account through the app settings
• By Us: For violation of Terms, illegal activity, or business reasons

Upon termination, your data will be handled according to our Privacy Policy, and these Terms will continue to apply to past use of the Service.

Our Service integrates with third-party services to deliver its features. By using our Service, you acknowledge that your data may be shared with these providers. For the complete list of all third-party services, see our Privacy Policy.

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through binding arbitration or in courts of competent jurisdiction, as determined by applicable law and these Terms.

We may update these Terms from time to time. Material changes will be communicated through:

• In-app notifications
• Email notifications (if provided)
• Updated "Last updated" date

Continued use of the Service after changes constitutes acceptance of updated Terms.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

For questions about these Terms of Service, please contact us:

• Email: connect@thevoyage.ai
• Through the app's support feature

These Terms, together with our Privacy Policy and AI Disclaimer, constitute the entire agreement between you and Voyage regarding the use of our Service.